Category Archives: e-Commerce

Why you should consider giving free shipping to your online customers.

By HelcimBlog | Published: June 23, 2010
Most people love the convenience of online shopping but hate the shipping and handling fees associated with it. Can you think of time when you were at your computer ready to make an online purchase, saw the shipping charges and decided to go to a retail store later instead? Many online store operators dislike the [...]
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Axe Music, a Great Sales Follow-Up Example

By HelcimBlog | Published: January 18, 2010
The large majority of businesses do not have a sales follow-up program in place. Once a customer makes a purchase, they are on their way, often never to be heard from again. Going the extra miles to ensure that your customer had an enjoyable shopping experience can make the difference between a one-time sale and a [...]
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Recommended Steps to Reduce Fraudulent Online Orders

By HelcimBlog | Published: December 2, 2009
Below is a list of steps recommended to help online merchants fight against fraudulent transactions and stolen credit card numbers. These steps do not need to be performed in any specific order and might not apply to all transactions. What’s important is that merchants are vigilant in looking for common red flags and patterns. If [...]
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