Tag Archives: online shopping

Why you should consider giving free shipping to your online customers.

Most people love the convenience of online shopping but hate the shipping and handling fees associated with it. Can you think of time when you were at your computer ready to make an online purchase, saw the shipping charges and decided to go to a retail store later instead? Many online store operators dislike the [...]
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Axe Music, a Great Sales Follow-Up Example

The large majority of businesses do not have a sales follow-up program in place. Once a customer makes a purchase, they are on their way, often never to be heard from again. Going the extra miles to ensure that your customer had an enjoyable shopping experience can make the difference between a one-time sale and a [...]
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e-commerce is not just online shopping

When I mention “e-commerce”, a large majority of people think online shopping, e.g. Amazon.com. The first question I ask these people is whether they’ve used their credit card online in the past month? The answer is almost always yes. However, when I ask whether it was to buy a product, that percentile gets cut in [...]
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